November 2006

Special Report: Plant Safety and Environment

Issues and crisis communications management

For plant owners and operators, the right words and actions can make a meaningful difference

Pennino, L., Pennino and Partners

Fires. Explosions. Injuries. Accidental death of executives, managers, employees and contractors. Chemical or product leaks and spills. Vehicular accidents. Labor disputes. Allegations of wrongdoing. Lawsuits. Safety and environmental violations. Unethical or questionable business practices. Information leaks. Floods. Hurricanes. Tornadoes. Landslides. Earthquakes. These are but a few types of issues and crisis scenarios that refiners, petrochemical producers and gas processors in the US and other parts of the world must accept as either realities or possibilities in the life cycle of their operations. While some minor incidents will shut a plant down for just a few hours, others can disru

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