November 2004

Management Guidelines

Fine-tune your listening skills

Active listening is one of the most important tools a leader can apply. It facilitates greater understanding of situations, challenges and, most importantly, of the people who do the work

Eskaros, M. G., WorleyParsons

Patient listening is the doorway to superior leadership for every executive, manager and supervisor. It is also the doorway for gaining respect from associates and commitment and loyalty from subordinates. It is the most important of all leadership skills. An effective leader spends at least half of his or her communication time listening because it means using the brainpower of every team member. And that brainpower could be for identifying and understanding a problem or a potential problem, finding a solution, or for implementing a brilliant idea and developing a new and more efficient approach to handling daily business. In our business, we get wrapped in tight schedules an

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