Along with providing quality management, certification may be a valuable marketing tool for enhancing customer confidence
G. C. SHAH, ATOFINA
Petrochemicals, Inc., La Porte,
Texas
Comments? Write:
editorial@HydrocarbonProcessing.com
In the spirit of continual improvement, the quality
standard ISO 9001, first amended in 1994, was revised again
in 2000. Many organizations are in different stages of its
implementation. Thus, an obvious managerial question arises:
Is the ISO 9001:2000 (henceforth ISO 2000) worth the
effort?
For many organizations, the new standard may be a
business necessity.
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