September 2003

Management Guidelines/Standards

Strategic business elements of ISO 9001:2000

Along with providing quality management, certification may be a valuable marketing tool for enhancing customer confidence

Shah, G. C., Mustang Engineers, LP

G. C. SHAH, ATOFINA Petrochemicals, Inc., La Porte, Texas       Comments? Write: In the spirit of continual improvement, the quality standard ISO 9001, first amended in 1994, was revised again in 2000. Many organizations are in different stages of its implementation. Thus, an obvious managerial question arises: Is the ISO 9001:2000 (henceforth ISO 2000) worth the effort? For many organizations, the new standard may be a business necessity.

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