May 2003

Maintenance and Reliability

Learning how to troubleshoot: the overlooked operating competency

Here are the skills and training needed to help workers diagnose problems

Balmert, P., Glaser, D., Simulation Solutions, Inc.

Every day, in chemical and refining operations around the globe, operating staff troubleshoot technical problems. Done right, it's a story that rarely makes headlines: a problem is detected, equipment is repaired, problems are solved and operation is restored. The cause of the problem may be unknown, or the way to solve a problem may not be clear. Operating procedures don't prescribe a solution. These are the situations that demand operating staff to be competent troubleshooters. Property insurance broker Marsh McLennan tracks and publishes a report on the largest property losses in the hydrocarbon and chemical process i

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