December 2001

Special Report: Plant Utilities

Are you receiving the best value from your chemical water-treatment supplier?

These three categories of service can help you evaluate your chemical-treatment suppliers’ performance

Huchler, L. A., MarTech Systems, Inc.

Manufacturers and water-treatment chemical suppliers negotiate service contracts to supply chemicals and monitor for corrosion, deposition and microbiological control in industrial water systems. These service contracts typically include a wide range of engineering services that can improve system operation. Traditionally, the chemical supplier defined the scope and quality of services, and customized service plans for individual sites. This practice resulted in different levels of service delivered to similar plants within the same corporation. Consequently, the strength of the manufacturer-supplier relationship determined the value of the services delivered. Due to increase

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